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Frequently Asked Questions

WHAT/WHO IS EXFATTER ?

 

EXFATTER® BABY is a baby clothing brand from China that has launched its first collection in Sept. 2021. EXFATTER® BABY is a part of NEA Co.,Ltd. ( More about NEA, please visit http://www.neaapparel.com )

 

EXFATTER® BABY is focused on high quality with affordable prices, eco-friendly materials and sustainable manufacturing. EXFATTER® BABY clothes have a unique new fastener that is easy, soft and silent, but also strong enough to handle some twisting and turning of your baby. If you want to know more about EXFATTER® BABY and how it was founded please follow the link below.

Read More (soon...)

 

ARE EXFATTER® BABY CLOTHES ORGANIC ?

 

Yes, definitely! All our clothes are made from organic cotton and bamboo, all GOTS certified and Oeko-tex 100 certified. The clothes are produced by owned WRAP certified factory under strict social regulations and living up to strict environmental standards. If you want to read about the GOTS-standards or our production proces follow the link below.

Read More

 

ARE EXFATTER® BABY PRODUCTS SAFE FOR MY BABY ?

 

At exfatter.com, we take safety seriously. All EXFATTER® BABY products are designed and tested according to applicable rules and regulations. In the U.S., this includes acts enforced by the Consumer Products Safety Commission, and those defined by the American Society for Testing and Materials (ASTM). The most recent U.S. legislation is H.R. 4040, also known as the Consumer Product Safety Improvement Act (CPSIA), passed in August of 2008. This law addresses the amounts of lead allowable in children's products and child care articles, the amount of Phthalates allowable in children's toys and child care articles, as well as proper labeling and tracking of these items.

 

As per CPSIA, EXFATTER® BABY tests post-production samples of all regulated products, using certified third-party laboratories. These products are labeled with tracking information to identify the manufacturing date and location of each product.

 

We understand the concerns of parents regarding product safety. Since our company began selling innovative infant products, we have invested in personnel and procedures to help ensure their safety and compliance. We will continue these efforts so that consumers can always feel safe and secure with EXFATTER® BABY products.

 

HOW DO I CLEAN MY EXFATTER® BABY PRODUCTS ? 

 

We recommend to hand-wash and hang-dry our knit toys. Our wood toys as well as play gym frames we recommend wiping down with a damp cloth.

 

We recommend washing them cold with like colors and tumble dry low. Please do not use bleach.

 

HOW DOES SIZING OF YOUR CLOTHES RELATE TO AGE OF MY BABY ?

 

Our sizes follow the American system and are roughly based on the total length of the baby in cm. Of course, every baby is different and therefor the size can differ per baby. If you would like to relate the sizes to age groups, you can roughly follow the size guide below.

Size Guide

 

WHEN WILL YOU PRESENT A NEW COLLECTION ?

 

We design collections that are timeless and season proof as much as possible. This means that most of our clothes can be worn year round and by multiple generations of babies.

 

Our goal is to add new styles and colors along the way, keep the items that you love in the collection and discontinue the items that you favor the least. This way you decide what stays in stock.

 

If you want to be the first to know about new additions to our collection, follow our social media accounts or sign up for our newsletter.

  

CAN YOU DELIVER THE CLOTHES AT A DIFFERENT ADDRESS ?

 

Yes, it is possible to do so in the ordering proces.

 

HOW CAN I PAY FOR MY ORDER ?

 

You can pay by Paypal for now, and we have multiple payment options coming soon.

 

HOW LONG DOES IT TAKE BEFORE I RECEIVE MY ORDER ?

 

We will ship your order within 3-7 working days. The delivery time depends on the destination. Should there be a reason why it should take longer, we will let you know as soon as possible. 

Shipping Details

 

I HAVE A QUESTION, SUGGESTION OR COMPLAINT, WHERE DO I GO ?

 

We love to hear from you, whether you have a question, suggestion or a complaint. We rather have you tell us, so we can help and/or improve our product, service or website. You can reach us at exfatter@nea.ltd or you can send us WhatsApp message at +1 (332) 733 9094. Please do check our frequently asked questions before you call or email.

 

CAN I SELL CHOCHOSAMA IN MY STORE ?

 

Yes, this is definitely possible. We support custom logos with very competitve wholesale prices if you have online store.

Please contact us at exfatter@nea.ltd

 
 
NEED MORE HELP? LET US KNOW!
 
 
Email us at exfatter@nea.ltd
WhatsApp. +1 (332) 733 9094